Assistant Store Manager
About The Position
Assistant Store Managers drive sales, services, and customer engagement while ensuring the store is ready for business. They build customer relationships and loyalty, provide solutions that meet customer needs, and help grow the business. The role guides the team in creating a positive, inclusive, and collaborative environment that supports customers in achieving their goals. The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. The position shares responsibility for total store operations and cost control, and may act as Floor Leader. Hiring is immediate.
Requirements
- At least 2 years managing a sales team in a retail or services industry.
- Experience managing and coaching a team in a customer-centric, solutions-based environment.
- Ability to engage and speak with customers and understand their needs.
- Strong communication, organization, and planning skills, with adaptability to changing business priorities.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.
Nice To Haves
- Experience using financial metrics to track sales progress and drive profitable sales and margins.
- Ability to network and engage with the community.
Responsibilities
- Ensure the store culture reflects Staples values and its commitment to the community.
- Develop a high-performing team focused on excellent store experiences, consultative selling, conversions, and complete customer solutions.
- Develop team performance through coaching, training, and role playing.
- Achieve sales and services goals, profit margin targets, and store-operations execution.
- Establish a business cadence for sales readiness.
- Provide daily direction on merchandising opportunities in the store.
- Assist with delegating operational tasks in partnership with the General Manager.
- Share responsibility for total store operations and cost control, including acting as Floor Leader.
- Champion company initiatives and adapt to changing priorities and responsibilities.
- Review results against business goals and strategies and deliver plans for growth and improvement.
- Engage customers and understand their needs.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Work cooperatively in a fast-paced and sometimes stressful environment.
Benefits
- Full-time hours
- Generous paid time off
- Career development program
- Weekly pay
- Bonus plan eligibility
- 401(k) with company match
- Full medical, dental, and vision insurance
- Associate discounts on in-store and online merchandise, services, and warranty plans
- Discounts at hundreds of retailers, restaurants, and more
- Additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
