Assistant Store Manager

Genuine Parts Company•Manchester, CT

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. This role supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. It provides critical oversight of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operations by coaching team members, monitoring progress, and assisting with tasks as needed to maintain standards, coverage, and continuity. The role is designed as a developmental pathway to becoming a Store Manager. It may involve overtime based on business needs and keyholder responsibilities for opening and closing the store. The Assistant Store Manager partners with the Store Manager on operations, sales, inventory, scheduling, and team performance; supports customer relationships across retail and wholesale channels; and oversees team execution, training, safety, asset protection, and continuous improvement.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward both external and internal customers.
Ability to stand and walk for extended periods, bend, stoop, reach, and use ladders or stools.
Visual accuracy in identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or the hobby/DIY world, or willingness to learn about automotive topics.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.
ASE Certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
Sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.