Assistant Store Manager

David's Bridal•Burlington, MA

14d•$22 - $30

About The Position

As a member of the management team at David’s Bridal, the Assistant Store Manager helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. This dynamic, attentive, and inspiring leader builds relationships with team members and customers while serving as a mentor, leader, and coach. The role promotes high performance and five-star service by maximizing the productivity of a motivated, friendly, enthusiastic, and engaged team. The position supports customer-first store operations, sales and income goals, payroll and timekeeping oversight, inventory processes, performance management, and staffing. This is a full-time role scheduled for 40 hours per week, Sunday through Saturday. A comprehensive benefits package is available.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours stay within the monthly budget, and accurately monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income (TMI) goals by executing foundational excellence and performance-based leadership across front of house and alterations.
Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure first-quality merchandise standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.