Assistant Store Manager – Thrift Retail
About The Position
Goodwill Industries of the Chesapeake is hiring an Assistant Store Manager to support store leadership and ensure smooth daily operations in a fast-paced retail environment. The role assumes full responsibility for the store during the Store Manager’s absence. It is an opportunity for an emerging retail leader to build management experience while supporting Goodwill’s mission. The Assistant Store Manager supports the Store Manager in all aspects of store operations; supervises, trains, schedules, and coaches retail employees and volunteers; and helps achieve sales, production, and expense-control goals. The role leads by example in customer and donor service, oversees merchandising and inventory flow, maintains a clean and safe store, investigates and documents safety incidents, and addresses customer concerns. Weekend availability on Saturdays and Sundays is required. The position requires flexible shifts, including evenings and holidays, reliable transportation, and a valid driver’s license, insurance, and access to a personal vehicle. Physical duties include lifting up to 50 pounds, with frequent lifting up to 25 pounds, and standing, walking, bending, reaching, and using hands throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or equivalent.
- At least 1 year of supervisory experience in retail or a related environment.
- Strong people leadership, customer service, and merchandising skills.
- Ability to manage multiple priorities with minimal supervision.
- Self-starter mindset and flexibility to learn and grow.
- Weekend availability on Saturday and Sunday.
- Ability to work flexible shifts, including evenings and holidays.
- Reliable transportation for each scheduled shift.
- Valid driver’s license, insurance, and access to a personal vehicle.
- Ability to perform all essential job duties with or without reasonable accommodation.
- Ability to lift up to 50 lbs, with frequent lifting up to 25 lbs, and to stand, walk, bend, reach, and use hands throughout the shift.
Nice To Haves
- Bilingual English/Spanish; the posting states bilingual employees earn an additional $1.50 per hour.
Responsibilities
- Support the Store Manager in all aspects of store operations.
- Supervise, train, schedule, and coach retail employees and volunteers.
- Lead by example in delivering excellent customer and donor service.
- Help achieve sales, production, and expense-control goals.
- Maintain a clean, safe, and well-organized store environment.
- Investigate and document accidents, injuries, and safety issues.
- Oversee merchandising, inventory flow, and sales floor presentation.
- Address customer concerns and promote Goodwill’s mission and values.
- Assume store leadership responsibilities when the Store Manager is absent.
Benefits
- Competitive pay
- Leadership development
- Opportunity to make a positive impact in the community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
