Assistant Store Manager – Thrift Retail
About The Position
Goodwill Industries of the Chesapeake is hiring an Assistant Store Manager to support store leadership and ensure smooth daily operations in a fast-paced thrift retail environment. The role assumes full responsibility for the store during the Store Manager’s absence. It is an opportunity for an emerging retail leader to build management experience while supporting Goodwill’s mission. The Assistant Store Manager supports the Store Manager across store operations and helps supervise, train, schedule, and coach retail employees and volunteers. The position helps meet sales, production, and expense-control goals; oversees merchandising, inventory flow, and sales-floor presentation; and maintains a clean, safe, and organized store. The role also provides customer and donor service, addresses customer concerns, and investigates and documents accidents, injuries, and safety issues. Weekend availability on Saturdays and Sundays is required, along with flexibility to work shifts that may include evenings and holidays. Reliable transportation is required for each scheduled shift. A valid driver’s license, insurance, and access to a personal vehicle are also required. The employee must be able to perform essential duties with or without reasonable accommodation. Physical duties include lifting up to 50 pounds, frequent lifting up to 25 pounds, and standing, walking, bending, reaching, and using hands throughout the shift. The work environment has medium physical demands. The role is full-time in Crofton, with pay of $19.10–$22.10 per hour. Bilingual English/Spanish employees earn an additional $1.50 per hour. Goodwill offers competitive pay, leadership development, and the opportunity to make a positive impact in the community.
Requirements
- High school diploma or equivalent.
- At least 1 year of supervisory experience in retail or a related environment.
- Strong people leadership, customer service, and merchandising skills.
- Ability to manage multiple priorities with minimal supervision.
- Self-starter mindset and flexibility to learn and grow.
- Weekend availability on Saturday and Sunday.
- Ability to work flexible shifts, including evenings and holidays.
- Reliable transportation for each scheduled shift.
- Valid driver’s license, insurance, and access to a personal vehicle.
- Ability to perform all essential job duties with or without reasonable accommodation.
- Ability to lift up to 50 pounds, with frequent lifting up to 25 pounds.
- Ability to stand, walk, bend, reach, and use hands throughout the shift.
Nice To Haves
- Bilingual English/Spanish (additional $1.50 per hour).
Responsibilities
- Support the Store Manager in all aspects of store operations.
- Supervise, train, schedule, and coach retail employees and volunteers.
- Lead by example in providing excellent customer and donor service.
- Help achieve sales, production, and expense-control goals.
- Maintain a clean, safe, and well-organized store environment.
- Investigate and document accidents, injuries, and safety issues.
- Oversee merchandising, inventory flow, and sales-floor presentation.
- Address customer concerns and promote Goodwill’s mission and values.
- Assume store leadership responsibilities when the Store Manager is absent.
Benefits
- Competitive pay
- Leadership development
- Opportunity to make a positive impact in the community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
