Assistant Store Manager

Goodwill NCW Jobs•Menasha, WI

4d•Onsite

About The Position

The Assistant Store Manager provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager. The role oversees the donation door-to-store-floor process, ensuring responsible stewardship of donations and a customer-centric shopping experience. The Assistant Store Manager helps manage store operations and talent, including hiring, onboarding, training, performance management, mentoring, and employee development. The position assists with business strategies and financial and operational goals, including sales, production, staffing, scheduling, payroll, expenses, budgeting, store growth, mission integration, and safety. The role supports department procedures and standards for store presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies. It helps manage change through planning, communication, and coaching; maintains a consistent presence on the sales floor; supports regulatory compliance and facility and equipment audits; and promotes safe work practices. At the direction of the Store Manager and Regional Manager, the Assistant Store Manager executes marketing, advertising, and communication strategies and works with community members to advance mission awareness. The role also manages retail activities such as scheduling, opening and closing, production efficiency and volume, cleanliness, security procedures, performance metrics, leader checklists, and team communications. Other duties may be assigned.

Requirements

Excellent time management and prioritization skills, including the ability to manage multiple tasks simultaneously under time constraints.
Excellent communication, customer service, and attention-to-detail skills.
Excellent problem-solving and decision-making skills.
At least basic competency with Word, Excel, PowerPoint, SharePoint, and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
Valid driver's license with an acceptable driving record and ability to travel to other locations.
Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned schedule.

Nice To Haves

High school diploma or equivalent preferred.
Four or more years of leadership experience preferred.

Responsibilities

Provide oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager.
Oversee the donation door-to-store-floor process, ensuring proper stewardship of donations and a customer-centric experience.
Assist with talent management, including hiring, onboarding, training, performance management, mentoring, and development.
Help execute business strategies so the store meets or exceeds forecasted sales and production plans.
Assist in delivering assigned financial and operational goals, including goals related to people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
Execute and sustain department standard operating procedures and standards for store presentation, organization, facility layout and maintenance, quality control, and safety.
Manage change through planning, communication, and coaching.
Maintain a consistent presence throughout the store and engage with team members to seek feedback.
Assist with regulatory compliance, conduct facility and equipment audits, and promote safe work practices.
Execute marketing, advertising, and communication strategies as directed, and work with community members on mission awareness and advancement.
Manage scheduling, opening and closing procedures, production efficiency and volume, store cleanliness, safety and security procedures, and performance metrics.
Ensure completion of leader checklists and team communications.
Lead hiring, onboarding, training, performance management, mentoring, development, and cross-training of team members.
Perform other duties as assigned.