Assistant Store Manager

Boot Barn • Cape Girardeau, MO

4d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to foster an environment that supports Boot Barn’s mission, vision, and values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year growth and improve processes and productivity.

Boot Barn describes its workplace as community-focused, collaborative, and inclusive. Partners are encouraged to support one another, share ideas, celebrate achievements, and contribute to a positive impact on the surrounding community.

The position leads and coaches store partners, supports hiring and training, helps manage schedules and operational procedures, and maintains customer-focused sales and merchandising standards. It also supports inventory and shrink plans, community events, store goals, and compliance with company policies and applicable laws. The role requires availability for varied shifts, including nights, weekends, and holidays, and up to 15% travel to support local stores as needed.

The work is primarily in a clean, orderly, properly lighted and ventilated store environment with moderate noise. Physical demands are classified as moderate and include standing, walking, bending, and frequent lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Associate degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Flexibility in scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift; bend, stoop, kneel, and squat occasionally; and use a ladder or step stool occasionally.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; specific vision abilities include close, distance, peripheral, and depth vision and adjusting focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing customer relationships.
• Review goals with partners and provide consistent, timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Promote continuous learning and assist with partner training plans to improve operational and merchandising performance.
• Develop team members toward their career goals within the company.
• Collaborate with the Store Manager to adapt to business needs and procedures, adjust schedules, implement operational directives, support interviewing and hiring, train operational staff on policies and procedures, and communicate with District, Region, and Store Support Center partners as needed.
• Assess and communicate localized customer needs to the Store Manager.
• Work with the Store Manager to plan and execute sales-driving events involving outreach to the local community or market.
• Lead and coach associates in building customer engagement through B Rewarded Loyalty Programs.
• Hold individuals and the team accountable for achieving goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments in accordance with customer needs and Company visual presentation guidelines.
• Ensure markdown compliance and execution.
• Ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons; coach and train partners in these categories.
• Complete opening and closing procedures to Company standards and comply with the Time and Attendance policy and procedures.
• Follow and enforce applicable local, federal, and state laws and Company policies, procedures, and practices.
• Apply business acumen to understand store operations and demonstrate professionalism, teamwork, and quality work, attendance, and appearance.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Growth opportunities at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree