Assistant Store Manager - El Paso

Teso Life • El Paso, TX

6d • Onsite

About The Position

The Assistant Store Manager supports the Store Manager in executing daily priorities and coordinating store staffing, replenishment, merchandising, customer complaints, exception reporting, and closing inspections. When the Store Manager is absent, this role leads on-site operations and maintains normal store operations, verifies task completion, and ensures issues are followed up and reported.

The position supports product merchandising and replenishment, shelf organization, product rotation, price labels, promotional materials, receiving, shelving, and stockroom organization. It also assists with expiration-date checks, shrink and damage records, exception reporting, and proper handling of products that cannot be sold.

The Assistant Store Manager models proactive customer service and helps handle complaints, returns, exchanges, and other service exceptions, escalating issues when needed. The role supports employee onboarding, training, coaching, and correction of execution issues. It also assists with cashier and cash-control procedures, closing inspections, and follow-up on corrective actions from store inspections.

Requirements

• Associate degree or above.
• At least 3 years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Familiarity with store sales, merchandising and replenishment, inventory expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
• Strong floor-management, execution, employee-coaching, and problem-solving capabilities.
• Strong sense of responsibility and customer service.

Nice To Haves

• A major in retail management, marketing, business administration, or a related field.

Responsibilities

• Carry out the Store Manager's daily priority tasks and coordinate staffing assignments, replenishment, merchandising, customer complaints, exception reporting, and closing inspections.
• Lead on-site operations and maintain normal store operations when the Store Manager is absent.
• Check task completion across all areas, ensure issues have clear follow-up, and report results.
• Support merchandising, replenishment, shelf organization, front-facing, FIFO rotation, price labels, point-of-purchase materials, and promotional displays.
• Arrange prompt correction of out-of-stocks, misplaced products, incorrect price labels, expired promotional labels, and similar issues.
• Assist category Team Leads with receiving and shelving merchandise, replenishment, stockroom organization, and product put-away.
• Assist with expiration-date checks, near-expiration records, expiration-risk reviews, damage records, shrink reporting, and exception reporting.
• Ensure expired products are not offered for sale and process or report exception products according to procedure.
• Assist with management of testers, samples, supplies, display props, and promotional gifts.
• Model proactive customer greetings, professional recommendations, service language, and customer farewells.
• Assist with customer complaints, returns and exchanges, and in-store service exceptions.
• Escalate issues that cannot be resolved on site or may become more serious to the Store Manager or Area Manager.
• Assist the Store Manager with new-hire coaching, job training, product knowledge training, and work-process checks.
• Provide on-the-spot reminders and corrections for service, replenishment, merchandising, cashiering, cleanliness, and closing procedure execution issues.
• Address and report employee discipline, attitude, or execution concerns to the Store Manager.
• Assist in overseeing cashier procedures, refunds, transaction voids, cash records, safe controls, and deposits.
• Perform closing inspections of refrigerator doors, air conditioning, power, computers, door locks, lighting, and equipment.
• Support corrective actions from store inspections and follow up on photos, records, or reinspection results.

Benefits

• 401(k), subject to eligibility requirements
• 401(k) matching, subject to eligibility requirements
• Paid sick leave
• Employee discount
• Health insurance
• Paid time off
• Quarterly performance-based bonus, subject to program eligibility requirements, performance criteria, and terms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree