Assistant Store Manager

Carter's • Charlotte, NC

1d

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to families and help customers find products for milestones throughout their parenting journey. You will help foster a welcoming, inclusive environment, make the most of employees’ skills and talents, and continually build knowledge of product styles, features, and benefits.

You will support the Store Manager in running store operations, delivering customer service, developing and retaining the team, and achieving business results. The role involves workforce management, coaching employees, analyzing performance, executing merchandising and promotions, and maintaining operational controls. Availability may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Able to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Able to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Nice To Haves

• A positive and solutions-oriented mindset.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, and coach others to succeed.
• Analyze the business and take action to improve results by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit programs.
• Support the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree program, or English-as-a-second-language learning, through the Advance You program.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development and career growth programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED