Assistant Store Manager

Asurion • Louisville, KY

9d • Onsite

About The Position

The Assistant Store Manager is uBreakiFix’s second-in-command store leadership position. This role supports the Store Manager across store operations, repair performance, customer experience, inventory management, and team development. The Assistant Store Manager works hands-on in both front-of-house and back-of-house operations, including repairs, customer service, and daily team workflow. The position is based in Alamo Heights, Texas, and pays $23.50 per hour plus performance-based incentives.

Requirements

• At least 1 year of supervisory or leadership experience in a retail or service environment.
• At least 2 years of customer service experience.
• Repair proficiency across mobile device types, or demonstrated ability and genuine drive to achieve it.
• Valid driver's license and acceptable Motor Vehicle Record (MVR).
• Strong ability to delegate, manage workflow, and prioritize under pressure.
• Ability to lead a team day-to-day while remaining hands-on with repairs and operations.
• Ability to develop others with patience, clear communication, and follow-through.
• High school diploma or GED.
• Proficiency in Microsoft Office, especially Excel.
• Flexible availability, including evenings, weekends, and holidays.
• Passing criminal background check and drug test.

Responsibilities

• Support the Store Manager with daily store operations, including opening and closing, customer flow, repair intake, and front-of-house execution.
• Manage and prioritize the repair queue to support timely service, accurate communication, and efficient job completion.
• Maintain proficiency in required repairs and support the team with troubleshooting, quality standards, and job completion.
• Delegate daily tasks to the repair team and keep work moving throughout the day.
• Manage inventory, including parts organization, cycle counts, inventory accuracy, and shrink prevention.
• Onboard new team members and develop the team through hands-on coaching and direct feedback.
• Assist with customer escalations and service exceptions within company guidelines.
• Work flexibly within the market as needed to maintain store coverage.

Benefits

• Unlimited monthly performance bonuses
• Employee discounts
• Ongoing training
• Health insurance
• Retirement plans
• Tuition reimbursement
• Career advancement opportunities, with a path to Store Manager, District Manager, and beyond

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED