Assistant Store Manager

MINISO USA•Dickson City, PA

3d•$18 - $25

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. The role involves coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals. The Assistant Store Manager reports directly to the Store Manager and leads Shift Leads and Sales Associates. They are expected to embody and promote Miniso’s mission and core values.

Requirements

High school diploma or equivalent.
At least 1 year of retail management experience, with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to relocate or manage additional stores based on business needs.
Ability to travel between locations.

Nice To Haves

Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Support the Store Manager in ensuring smooth store operations, including customer service, merchandising standards, operational procedures, and sales performance.
Promote the membership program to increase sign-ups, customer loyalty, retention, and sales.
Mentor trainee associates, help achieve sales targets, and drive business growth.
Support inventory management, process shipments, handle damages and returns, and manage supplies.
Assist with recruiting, training, staffing, and retaining store talent.
Support administrative tasks, including staff scheduling, inventory management, and compliance with company policies and handbook guidelines.
Help maintain store condition and visual merchandising standards, sharing insights and feedback with the Store Manager.
Provide constructive feedback that encourages recognition, accountability, growth, and continuous improvement.
Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
Train, motivate, and mentor the sales team, provide constructive feedback, and help achieve sales targets.
Manage cash-handling tasks, follow standard operating procedures, and maintain a clean and safe environment for associates and customers.