Assistant Store Manager

Ross Stores • Alexandria, VA

8d • $19 - $30

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies for customers, associates, and merchandising, and learns all phases of store operations. In the Store Manager’s absence, the Assistant Store Manager leads the store’s operation to ensure company standards and best practices are consistently met.

The role supports store performance and expense control, associate recruiting and development, payroll administration, regulatory compliance, safety, customer service, merchandise processing and presentation, and loss prevention. The Assistant Store Manager directly supervises all non-exempt associates and may accept special assignments as directed by leadership. The listed base pay range is $19.49–$30.45; compensation depends on factors such as experience, skills, qualifications, education, certifications, seniority, and location. Other rewards vary by position and location.

Requirements

• Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with store associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain a high quality of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.

Responsibilities

• Lead company best practices and maximize productivity by minimizing steps and touches while working.
• Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
• Ensure associate schedules support business objectives and comply with scheduling requirements.
• Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist with recruiting, hiring, training, and developing non-exempt associates.
• Communicate associate relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours according to plan and current business trends.
• Practice safe behaviors, ensure associates understand emergency procedures, uphold company safety policies, and assist with monthly safety meetings.
• Treat customers, associates, and other leaders respectfully; demonstrate courtesy, friendliness, and professionalism; and recognize associates using company programs.
• Execute customer service and merchandise presentation programs through associate training and supervision.
• Supervise and coach retail associates in providing efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
• Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
• Maintain housekeeping standards with contracted maintenance personnel and associates.
• Ensure recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up.
• Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within the expected timeframe.
• Train associates on loss prevention awareness and store shortage goals.
• Demonstrate integrity and honesty, and safeguard confidential information, cash, credit card information, and merchandise.
• Comply with the Loss Prevention Awareness Program and support store loss prevention through customer service presence, customer and associate engagement, and heightened awareness.
• Assist in leading annual inventory preparation and execution in accordance with inventory guidelines.
• Monitor mark-out-of-stock policy administration and ensure the Public View Monitor system is properly maintained.
• Directly supervise all non-exempt associates.
• Accept special assignments as directed by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed