Assistant Store Manager

O'Reilly Auto Parts•Flemingsburg, KY

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish fluency is highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Help set team member goals, provide feedback, coach and mentor team members, and ensure they stay current on individual training.
Assist with recruiting by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes, and proper clock-in and clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing lights, doors, building, alarms, and delivery vehicles.
Help maintain the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.