Assistant Store Manager

Ross Dress for Less•Overland Park, KS

11d•Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager while following company policies related to customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are met. It directly supervises non-exempt associates.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analysis of store reports, evaluate controllable expenses and overall store performance, and communicate variances to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations.
Ensure associate cleaning tasks throughout the store, including restrooms, are scheduled and completed.
Handle payroll administration, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments from leadership.
Assist with recruiting, hiring, training, and developing non-exempt associates, and ensure compliance with personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Promote safe work practices, ensure associates understand emergency procedures, uphold safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
Maintain a clean, neat, easy-to-shop store and uphold housekeeping standards with maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards through training, task assignment, and follow-up.
Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals.
Safeguard confidential information, cash, credit card information, and merchandise, and comply with the Loss Prevention Awareness Program.
Maintain a strong customer service presence on the sales floor and promote customer and associate engagement and loss prevention awareness.
Assist in leading annual inventory preparation and execution, monitor the mark-out-of-stock policy, and ensure the Public View Monitor system is maintained properly.