Assistant Store Manager

Carters Inc. • Rockwall, TX

5d

About The Position

As an Assistant Store Manager at Carter’s, you will be a brand representative for growing families, helping customers find products for important moments in their parenting journey. You will help create a welcoming and inclusive environment, develop team members, and educate yourself and others about product styles, features, and benefits.

You will support the Store Manager in leading store operations, customer service, workforce management, merchandising, and team development. The role includes analyzing business results, communicating and driving KPIs, and using company tools to plan, track, analyze, and report task completion and financial results. Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Requirements

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Support the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree through the Advance You Program, or English as a second language learning.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including development programs for growth in the current role and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED