Assistant Store Manager

Extra Space Storage • Jamaica, NY

2d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure facilities meet high cleanliness standards and deliver operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people. Standard operating hours are 8 a.m. to 7 p.m.; Sunday shifts are 10 a.m. to 4:30 p.m. The stated starting pay range is $18.59–$21.00 per hour.

The work includes indoor and outdoor responsibilities, from sedentary desk work to physical duties, with varying physical demands and exposure to seasonal weather. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Employees regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Requirements

• At least 1 year of customer-facing work experience.
• Current, valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties and physical tasks, including regularly lifting or moving items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, grounds maintenance, and cleaning the office, storage building interiors and exteriors, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match, with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
• Competitive starting pay.
• Daytime hours and the potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED