Assitant Store Manager
About The Position
EZCORP is seeking a motivated and personable Assistant Retail Store Manager to assist in overseeing an EZPAWN/Value Pawn retail outlet. In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. You will provide leadership, coaching, and direction to Team Members to maximize store performance and work with customers to negotiate pawn and sales transactions. The position offers career growth opportunities for those who want to learn the pawn business and aspire to become Store Managers in the future.
Requirements
- High school diploma or GED
- Valid driver’s license and auto insurance
- Ability to pass a criminal background check and drug test
- 1+ years experience in management, supervisory, and/or customer service
- Ability to offer and describe various solutions and their benefits to the customer
- Ability to maintain a professional appearance and demeanor
Nice To Haves
- Background of accountability for meeting targets and metrics in a performance-driven environment
- Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics
- Pawn experience
- Bilingual
Responsibilities
- Drive revenue and control cost to deliver budgeted operating margins
- Complete and oversee accurate and proficient sales and loans transactions
- Analyze reports on key business metrics and provide recommendations and necessary actions
- Ensure personal and team standards are met for superior customer service
- Assist with staffing and retention efforts
- Assist with Team Member onboarding and training, including own personal training requirements
- Assist with ensuring Team Member engagement and turnover are in line with Company expectations
- Provide direction, coaching, development and performance feedback to Team Members
- Help Team Members understand how their daily goals align with Company strategic goals
- Conduct structured 1:1s with store Team Members
- Perform daily management responsibilities
- Drive personal vehicle for business needs
Benefits
- Free Health Insurance
- Competitive wages
- Bonus potential
- 401(k) w/ company match
- Generous Paid Time Off
- Paid community service time
- Team Member discount
- Progressive career path
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
