Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Crossville, TN

24d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location, including responsibility for budgeted sales, gross profit, and net profit goals and for keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and maintains a customer-service-oriented environment that is friendly, properly staffed, and well trained. The Assistant Store Manager also maintains product quality and freshness, well-stocked departments, and store cleanliness; supports sales growth through merchandising and promotions; and serves as a leader for the store and a good neighbor to its community. The position ensures company policies and procedures are followed to protect the safety and security of associates, customers, and the company. The role oversees staffing, associate training, store and department practices, safety and loss prevention, fund handling, compliance with labor and health requirements, inventory, pricing, reporting, and customer issue resolution. It requires on-site attendance during scheduled shifts and flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility in work hours, including nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team and quality associates, and planning adequate coverage through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate store staffing.
Ensure required department and computer-based training is completed to support retention of quality associates.
Ensure company policies and procedures for good business and department practices are followed.
Oversee and follow safety and security measures, including procedures for theft and robbery.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor and oversee compliance with local, state, federal, and company labor guidelines for all associates, including those under age 18.
Oversee and monitor policies governing the sale of alcohol and tobacco products.
Check, complete, and send department and management reports, documents, and paperwork to appropriate people through written, verbal, or email communication.
Conduct weekly and/or monthly meetings with department heads and/or associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels across departments to minimize out-of-stocks while limiting days of supply on hand.
Oversee and monitor accurate retail pricing within guidelines.
Monitor competitive price checks on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
Understand and enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings to ensure compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies regarding company and personnel information.
Understand and enforce policy regarding refrigeration alarms.
Perform other duties as required.