Assistant Store Manager - Royal Town Center, Ferndale, MI

DTLR, Inc.•Ferndale, MI

11d

About The Position

The Assistant Store Manager assists the Store Manager in maintaining daily retail store operations and achieving maximum sales and profitability. The role supports merchandising execution, expense and inventory management, training and development, human resources activities, and outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff and helps ensure compliance with company policies, operational requirements, safety standards, and business standards. This position requires a flexible schedule that may include days, nights, weekends, and holidays. The standard work week is not to exceed 40 hours. The employee may work in multiple stores within the assigned district and must be able to travel.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Ability to maintain professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Oversee the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual performance evaluations and provide feedback.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify loss or inventory inconsistencies to achieve shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold company customer service standards and provide a friendly environment in which customers receive outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.