Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Kingston, PA

24d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a store location and is responsible for meeting budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and maintains a customer-service-oriented environment that is friendly, adequately staffed, and well trained. It also supports product quality and freshness, well-stocked departments, store cleanliness, sales growth through merchandising and promotions, and the store’s role as a good neighbor in its community. The Assistant Store Manager ensures company policies and procedures are followed to protect the safety and security of associates, customers, and the company. The role oversees staffing and associate development, store and department practices, safety and loss prevention, fund handling, compliance with labor and product-sale rules, and the preparation and submission of reports and other documentation. It monitors inventory, pricing, competitive prices, projections, and customer and associate concerns. The position requires on-site work during scheduled shifts and flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate store staffing.
Ensure required department and computer-based training is completed to support retention of quality associates.
Ensure company policies and procedures for good business and department practices are followed.
Oversee safety and security measures, including responses to theft and robbery.
Interact professionally with the management team, associates, supervision, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines for associates, including those under age 18.
Oversee compliance with policies regarding the sale of alcohol and tobacco products.
Complete and send department and management reports, documents, and paperwork to appropriate people by written, verbal, or email communication.
Conduct weekly and/or monthly meetings with department heads and/or associates, including Feelings meetings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels across departments while limiting out-of-stocks and days of supply on hand.
Oversee and monitor retail pricing for accuracy and compliance with guidelines.
Monitor competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervision, associates, the management team, and customers.
Enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies for company and personnel information.
Enforce policies regarding refrigeration alarms.
Perform other duties as required.