Assistant Store Manager

Grocery Outlet Career•Suffolk, VA

About The Position

The Assistant Store Manager supports the Store Manager in running all aspects of a Grocery Outlet location. This hands-on operator and shift leader drives daily operations, leads teams, ensures strong customer experiences, and maintains high standards across store routines. The role develops people, solves problems, and protects the business. It reports to the Store Manager. The Assistant Store Manager oversees store execution, staffing and labor planning, customer service, merchandising, inventory, safety, compliance, loss prevention, and administrative processes. The role supports store financial goals and helps ensure that company procedures and standards are followed.

Requirements

5–7 years of retail and grocery experience, including two years in a Manager or Assistant Manager position.
Experience leading and managing a P&L.
Proven skills in recruiting, hiring, training, and coaching.
Awareness of current retail safety and OSHA guidelines, and ability to apply on-the-job safety training and recognize and respond to potential store safety hazards.
Knowledge and experience with a hand jack, hand truck, trash compactor, bailer, forklift, and cutter, as well as proper lifting and scanning techniques.
Ability to solve practical problems and deal with variables in situations with limited standardization.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Thorough understanding of perishable department operations and merchandising.
Ability to respond to inquiries or complaints from employees, managers, and outside vendors.
Good organizational skills and a full understanding of operating systems and bookkeeping procedures.
Good oral and written communication skills and ability to handle a diverse crew in a stressful environment.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Oversee daily store execution across all departments and maintain store conditions, cleanliness, and merchandising standards.
Ensure accurate receiving, stock flow, inventory levels, and backroom organization.
Support seasonal transitions, floor resets, and display execution.
Uphold company procedures and ensure reliable coverage across shifts.
Support store financial goals, including sales, labor, shrink, and margin targets, and address issues promptly.
Coach associates and department leads through clear expectations and feedback.
Recruit, hire, onboard, train, and manage the performance of talent; address employee concerns promptly and appropriately.
Maintain a respectful, accountable, high-energy work environment and model leadership behaviors that reinforce store culture and service standards.
Support performance reviews and contribute to development plans.
Provide active floor leadership during peak hours, coach service expectations, and resolve customer concerns with judgment and urgency.
Ensure front-end operations deliver speed, accuracy, and friendly service, and oversee front-end cash-control processes.
Support programs that strengthen customer trust and store reputation.
Own execution in the grocery department and assigned departments; monitor ordering, product flow, and rotation to protect freshness and reduce shrink.
Ensure accurate inventory counts, stock levels, and storage practices; support planograms, displays, and promotional sets.
Partner with department leads to maintain in-stock conditions and presentation standards, and manage back-stock visibility.
Lead safety routines, training, and execution of OSHA and company standards; ensure food-handling and equipment-safety requirements are followed.
Support loss-prevention programs and enforce store security procedures.
Investigate incidents and document them accurately and promptly.
Ensure proper product rotation, storage, and handling.
Support P&L management, with a specific focus on labor; lead weekly labor planning and daily staffing adjustments.
Ensure accurate scheduling, timekeeping records, and payroll processes.
Complete required reports and administrative tasks, including new-hire paperwork and reporting, accurately and on time.
Maintain confidentiality of personnel and company information.
Support communication between departments, the Store Manager, and corporate teams.