Assistant Store Manager

Ross Stores • Washington, DC

2d

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager and ensuring that company policies and standards are followed in customer service, associate practices, and merchandising. The role involves learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met.

The position oversees store operating practices, staffing and payroll administration, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt Associates.

Requirements

• Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain high-quality customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PC, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead company best practices and maximize productivity by minimizing steps and touches while working.
• Assist with analysis of store reports, evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
• Ensure associates are scheduled appropriately to meet business objectives and comply with scheduling requirements.
• Ensure compliance with state, local, and federal regulations, as well as Ross personnel policies and procedures.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Complete payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist in recruiting, hiring, training, and developing non-exempt Associates.
• Communicate associate-relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours to plan, adjusting to current business trends.
• Promote safe behaviors, ensure associates understand emergency operating procedures, uphold company safety policies, and assist with monthly safety meetings.
• Treat customers, associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism.
• Recognize Associates using company recognition programs and execute customer-service and merchandise-presentation programs through training and supervision.
• Supervise and coach Retail Associates to provide efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
• Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
• Maintain a clean, neat, easy-to-shop store environment and a high standard of housekeeping, working with contracted maintenance personnel and Associates.
• Ensure merchandise recovery, sizing, markdowns, presentation, and organization meet company standards and guidelines.
• Manage merchandise processing to the sales floor within the expected company timeframe.
• Train Associates on loss-prevention awareness and store shortage goals; maintain a strong customer-service presence and heightened loss-prevention awareness on the sales floor.
• Safeguard confidential information, cash, credit-card information, and merchandise, and comply with the Loss Prevention Awareness Program.
• Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
• Directly supervise all non-exempt Associates.

Benefits

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
• Associate Discount
• Identity Protection
• Associate Purchase Program
• Benefit Hub Discount Mall
• Employee Assistance Program
• Commuter Benefits
• 401K, subject to service requirements
• Employee Stock Purchase Program
• Ross Cares Fund
• College Discounts
• Sick Pay where legally required
• Referral Bonuses
• Medical, Dental, and Vision Health Insurance for eligible full-time Associates
• Legal Insurance for eligible full-time Associates
• Vacation Buy for eligible full-time Associates
• Flexible Spending Account for eligible full-time Associates
• Health Savings Account for eligible full-time Associates
• Life/ADD Insurance for eligible full-time Associates
• Long-Term Disability for eligible full-time Associates
• Enhanced Maternity and Parental Leave Benefit for eligible full-time Associates
• Vacation Pay accrued at 10 days per year after eligibility commences
• Nine Personal and Company Holidays
• Bonus based on individual and business performance for eligible Assistant Store Manager Associates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed