Assistant Store Manager

Community Choice Financial Family of Brands•Lawrenceville, GA

3d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while developing hands-on store operations and leadership experience. The role focuses on account management, customer outreach, risk management, customer service, and helping the store meet performance standards. It is an in-person position with a full-time schedule of at least 40 hours per week, including weekends. The listed hourly wage is $16.00. The Assistant Store Manager helps process financial transactions, build customer relationships, manage accounts and recoveries, coach Customer Service Representatives when applicable, maintain store security and compliance, and support store cleanliness and operations. The role may also involve work outside the store, such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular, in-person attendance and weekend availability; the full-time schedule is at least 40 hours per week.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, with a focus on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store or community events.
Maintain security protocols and perform opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; help conduct audits, prepare reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance services.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet individual and team performance standards.
Perform additional duties as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development modules.
Cross-brand training and opportunities across the Company’s brands.
Key holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.