Assistant Store Manager - Highland Lakes, Orlando, FL

DTLR, Inc.•Orlando, FL

About The Position

The Assistant Store Manager assists the Store Manager in upholding the daily operations of a retail store and ensuring maximum sales and profitability. The role supports merchandising execution, expense and inventory management, training and development of the store team, human resources management, and outstanding customer service. The position has a standard work week of up to 40 hours and requires a flexible schedule that may include days, nights, weekends, and holidays. The employee may work in multiple stores in the assigned district.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Ability to maintain professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking skills, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Oversee the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual performance evaluations for store employees and provide feedback.
Assist with expense management and develop strategies to support performance in accordance with the budget.
Help monitor and identify issues related to store loss or inconsistencies, supporting shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Ensure company customer service standards are upheld and provide customers with a friendly environment and outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.