Assistant Store Manager
About The Position
The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure the facility meets high cleanliness standards and delivers operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. The role includes daytime hours; the office closes at 6 p.m. This specific location is closed on Sundays. The position involves indoor and outdoor work, from sedentary desk work to physical duties, with exposure to seasonal weather conditions.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Sales experience is preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain site cleanliness, including the office, storage building interiors and exteriors, and surrounding areas, through tasks such as sweeping, mopping, and grounds maintenance.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees.
- Perform additional duties as assigned.
Benefits
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match, with Traditional and/or Roth choices.
- Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.
- Daytime hours and potential for Sundays off, dependent on location.
- Growth opportunities throughout the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
