Assistant Store Manager

Houchens Food Group•Manchester, KY

14d

About The Position

The Assistant Store Manager upholds the Core Values set by the management team and is responsible for the complete day-to-day operation of the store when the Store Manager is absent. The role helps maximize sales and profitability, minimize expenses, and ensure the store is stocked and merchandised appropriately while delivering “Amaze Every Customer Every Time.” The Assistant Store Manager also contributes to the growth and development of the management team and store associates. The position supports store sales and operations, including hiring, training, scheduling, performance management, merchandising, payroll oversight, and in-store marketing. It promotes strong customer service through observation, coaching, communication, and follow-up on customer feedback. The role also maintains inventory accuracy, oversees associate training, and enforces safety, compliance, and store-environment procedures. The position requires a high school diploma or GED, or an equivalent combination of education and experience, and at least one year of leadership experience in retail or customer service. A bachelor’s degree is preferred. Physical duties include standing, walking, reaching, bending, and handling merchandise and fixtures weighing up to 40 pounds. Work may involve proximity to moving mechanical parts and outdoor weather conditions; noise is usually moderate. The role is subject to pre-employment background and drug screening.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of leadership experience in a retail or customer service setting.
Good verbal and written communication skills.
Ability to motivate and lead associates storewide fairly and impartially.
Strong analytical skills and ability to delegate and work independently.
Strong organizational, time-management, and project-management skills.
Technical proficiency with basic retail computer systems and related software.
Ability to develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Valid in-state driver license and an acceptable driving record under the company’s insurance carrier standards.
Ability to stand for extended periods, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures weighing up to 40 pounds.

Nice To Haves

Bachelor’s degree.

Responsibilities

Hire, train, and develop store staff; set goals, provide ongoing performance feedback, and recognize accomplishments.
Review store evaluations with management and staff, identify opportunities, and address issues promptly.
Supervise staff to support sales goals and compliance with company procedures.
Delegate work to meet merchandising and visual-presentation standards.
Participate in associate evaluations, providing feedback, recognition, and growth opportunities.
Complete merchandising updates according to Houchens Ace Hardware standards.
Work with vendors on merchandising strategies, plan-o-grams, and updates.
Forecast staffing needs, create work schedules, and monitor payroll against established budgets.
Review staffing needs, strengths, and opportunities with the Store Manager and HR/Ops Directors before additions, promotions, or terminations.
Develop and implement in-store marketing strategies, including promotions, events, and seasonal merchandising.
Promote customer service through observation, monitoring, coaching, and role modeling.
Communicate store performance and motivate the team through huddles, communication boards, and store meetings.
Ensure customers are acknowledged, their needs are met, and concerns are resolved quickly.
Review customer-service measurement reports and work with the team to sustain or improve service levels.
Document at least one observation per associate monthly and provide coaching.
Maintain inventory accuracy through on-hand integrity, receiving, transfers, store communication, product mix and flow, and adherence to company practices, metrics, and deadlines.
Use inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Pursue professional development through leadership training and learning opportunities.
Identify appropriate training for associates and oversee training requirements, including orientation, on-the-job training, and vendor training.
Enforce safety policies and procedures and serve as a safety role model.
Enforce store-environment procedures and maintain store appearance.
Conduct preventative safety and fire inspections and take appropriate corrective action.
Perform other tasks as directed by supervision.
Dress according to company policy.
Maintain client relationships and strategic partnerships.