Assistant Store Manager

O'Reilly Auto Parts • Southampton, MA

3d • $15 - $20

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The Assistant Store Manager leads team members in serving retail and professional customers and manages the store when the Store Manager is absent or when working opposing shifts. Bilingual candidates are encouraged to apply.

Requirements

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent service to retail and professional customers.
• Supervise customer service on the retail showroom floor, including team members’ execution of customer service programs.
• Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
• Assist with recruiting and hiring by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure the telephone is answered according to company policy.
• Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers about arrivals as needed.
• Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
• Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate, and returned merchandise is processed or staged correctly.
• Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
• Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
• Ensure team members follow company policies for work schedules, management-approved schedule changes, and clocking in and out.
• Perform store opening and closing duties, including end-of-day procedures; securing money and deposits; preparing bank deposits as needed; checking security lights; locking and securing the building; arming or disarming alarms; and securing delivery vehicles.
• Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional flexible spending account.
• Team Member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed