Assistant Store Manager

Natural Grocers•Green Bay, WI

3d•$62,000 - $62,000

About The Position

The Assistant Store Manager is the second person in charge and is responsible for the successful operation and profitability of the store. The role includes training, directing, and monitoring department staff, maintaining customer-service and operational standards, and assisting the Store Manager with personnel management and store performance. The position is for Natural Grocers’ planned Green Bay store, with a grand opening scheduled for March 2027, subject to change. The Assistant Store Manager works a schedule based on store needs, including evenings and weekends, and is scheduled for 45 hours per week. The role requires a hands-on leader who can adapt to changing demands and help accomplish any tasks needed to support the store.

Requirements

High school diploma or GED.
1–2 years of management experience in grocery and/or related retail; natural foods industry experience is a plus.
Ability to manage changing priorities.
Ability to pass applicable food-safety training courses and/or testing and obtain certifications required by state or county law.
Must be able to obtain forklift certification.
Must keep food-safety certifications current through continuing education and register with the appropriate agency if applicable.
Sense of urgency in completing tasks and strong organizational skills.
Excellent customer-service skills.
Ability to take direction and follow through.
Must be cashier trained.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

Experience in the natural foods industry.

Responsibilities

Greet and serve customers according to company standards, handle customer complaints and special orders appropriately, and ensure the store is inviting and shoppable.
Spend at least 75% of the time on the sales floor assisting customers, directing staff, and attending to all departments; ensure phones are answered according to company standards.
Train staff to provide exemplary customer service, hold staff accountable, and ensure food safety certifications and registrations comply with applicable laws.
Help the store meet or exceed expectations for sales, sales per labor hour, average ticket, customer count, produce cost of goods sold, and EBITDA.
Order products from appropriate vendors to secure discounts and maintain margins; monitor inventory, product mix, in-stock conditions, perishables rotation, stocking, and markdowns according to company standards.
Assist the Store Manager with hiring, training, and managing store personnel; assign tasks and ensure they are completed.
Ensure master and daily schedules are accurate, complete, timely, and appropriate for store needs; coordinate staff sharing and cross-training with department managers.
Train and monitor staff to assist customers throughout the store, build product knowledge, and use store resources to answer customer questions.
Assist with staff performance evaluations, wage increases when appropriate, interviews and hiring, and timely handling of performance or disciplinary issues with Human Resources assistance.
Maintain clear communication with store staff, help conduct monthly staff meetings, and post company information and announcements.
Ensure safety guidelines are followed and Ulti-time edits are completed promptly.
Assist the Store Manager with coaching and developing personnel and encouraging staff to increase nutritional and product knowledge.
Complete operational duties such as schedules, checklists, opening and closing; ensure store paperwork and reports are completed on time, including the Monthly Manager’s Report; and accurately complete the DSR and Manager’s Cash.
Respond to department manager calls while on duty and assist with lunch and break coverage.
Occasionally manage disruptions to daily business, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Work a store-needs schedule including evenings and weekends, for 45 scheduled hours per week.
Model professional leadership, support and follow through on home-office decisions and directions, read home-office communications, and remain flexible as work demands change.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members (30+ hours/week): medical, dental, and vision insurance.
For full-time Crew Members (30+ hours/week): paid parental leave.
For full-time Crew Members (30+ hours/week): paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members (30+ hours/week): company-paid short-term disability insurance and life insurance.
For full-time Crew Members (30+ hours/week): voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members (30+ hours/week): retirement savings plan (401k) with discretionary company match.
For full-time Crew Members (30+ hours/week): healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members (30+ hours/week): health savings account (HSA) with company match.