Assistant Store Manager

Extra Space Storage • Peoria, IL

4d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role maintains facility cleanliness and operational standards, builds customer relationships through in-person and phone interactions, presents a structured sales process, and manages customer accounts. The position works between multiple stores in the district as needed. The office closes at 6 p.m., and the specific location is closed on Sundays.

The role combines customer service, sales, account and payment handling, site safety inspections, and cleaning and maintenance tasks. Work takes place indoors and outdoors and includes both desk work and physical duties, with exposure to seasonal weather conditions.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties involving standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness, including the office, storage buildings, grounds, and surrounding areas; perform tasks such as sweeping and mopping.
• Conduct daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Maintain professional relationships with Extra Space employees and support the company's culture.
• Travel to other sites as needed.
• Perform additional duties as assigned.

Benefits

• Daytime hours, with Sundays off depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED