Assistant Store Manager
About The Position
The Assistant Store Manager is a member of the store management team who helps build and retain a high-performing team, deliver consistent world-class customer service, and exceed sales plans. This role serves as a mentor, leader, and coach, building strong relationships with team members and customers and fostering a high-performance culture focused on five-star service and team productivity. The Assistant Store Manager supports active floor management, sales and income goals, payroll and timekeeping, inventory and merchandise processes, performance coaching, and staffing. The role is full time, 40 hours per week, Sunday through Saturday. The work involves extended periods of standing, walking, and sitting, along with other physical activities and occasional lifting of up to 25 pounds.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership for front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock merchandise, repairs, and merchandise quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a talent pipeline and ensure the store is staffed to meet staffing goals, filling open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package available.
- Competitive pay.
- Dream Maker employee discount after the first pay period.
- Referral incentive program.
- Dayforce Wallet early-pay access.
- Health, dental, and vision insurance.
- 401(k) program.
- Paid vacation, wellness days, and holidays, including the employee's birthday off.
- Pet benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
