2nd Asst

Food King (Lowes)•Albuquerque, NM

22d

About The Position

The Assistant Store Manager assists the Store Manager with the day-to-day operations of the entire store and serves as manager on duty, performing the Store Manager’s responsibilities when that person is absent. The role provides leadership, motivation, customer-service role modeling, and support for teammate learning and open communication. It oversees front-end teammates and, in the Store Manager’s absence, all department managers and teammates. The position also involves frequent interaction with teammates, customers, corporate office personnel, and vendors, with occasional contact with teammates at other locations. The Assistant Store Manager helps manage store operations, staffing, inventory, customer service, cash, budgets, vendor activity, compliance, and store presentation. The role includes physical work such as unloading trucks, breaking down loads, stocking product, and maintaining displays and aisles. The position works in a well-lit, well-ventilated area, with occasional exposure to refrigerated storage, damp or humid conditions, and seasonal outdoor weather; local and long-distance travel is required.

Requirements

High school diploma or equivalent required.
Three years of experience in the supermarket industry, with completion of a management training program, or an equivalent combination of education and experience.
Good customer-relations skills.
Ability to read and understand income statements.
Above-average math skills.
Good communication and problem-solving skills.
Ability to read, write, analyze, interpret, and understand English.
Ability to manage effectively.
Valid driver's license.
Forklift certification.

Nice To Haves

College background preferred.

Responsibilities

Plan, organize, direct, and control store activities and operations when the Store Manager is absent.
Review financial and operating results with the Store Manager against budgeted sales, expenses, and payroll.
Assist with operational decisions, inventory oversight, product purchases, scheduling, and other factors affecting operating results.
Assess staffing needs; interview and hire teammates; coordinate staffing with the Store Manager and ensure teammates can identify qualified candidates.
Terminate poorly performing teammates when required.
Help control damaged, spoiled, or outdated products and ensure their disposition follows company policy.
Ensure teammates provide courteous customer service and handle requests, refunds, and complaints promptly and courteously.
Supervise front-end teammates and cashier accuracy to maintain prompt and accurate checkout service.
Communicate and coordinate with the Store Manager and provide feedback from the store.
Maintain the work area to support a safe environment for teammates and customers.
Unload trucks, break down loads, and stock product.
Perform other assigned duties.
Help control inventory levels and minimize over-stocks and out-of-stocks within store policy guidelines.
Be responsible for cash on hand when the Store Manager is absent.
Prepare store projections and the store operating budget when the Store Manager is absent.
Ensure invoices are accurately recorded on receiving logs, securely stored, and forwarded to the corporate office according to policy when the Store Manager is absent.
Work with manufacturers and sales representatives and evaluate vendor promotions in accordance with company policy to select products intended to increase savings, sales, inventory turnover, and customer traffic when the Store Manager is absent.
Conduct store walks in accordance with Management Awareness.
Delegate duties effectively and follow up to ensure satisfactory teammate performance.
Mediate disputes and solve problems involving teammates and department managers; report matters to Human Resources for documentation of policy procedures.
Assist with informing, training, and motivating teammates and implement disciplinary actions when needed to correct policy violations or conduct that adversely affects store operations.
Help enforce compliance with company policies, programs, procedures, and guidelines.
Work with teammates to identify root causes of issues and inefficiencies.
Interact with teammates to ensure they understand company expectations.
Adhere to company policies, programs, procedures, and guidelines.
Remain visible and interact frequently with customers.
Help train teammates to work independently and meet productivity expectations.
Ensure stockers understand unloading, stocking, damaged-product, and back-stock practices, and hold them accountable to standards.
Build displays and manage teammates to ensure display standards are followed.
Ensure aisle conditions and presentation are maintained.
Help ensure standards for adding and deleting items are followed, including shelf allocation for new items and space reallocation for deleted items.
Help ensure Management Awareness policies and goals are maintained.