Assistant Store Manager (Gallatin Crossing)

gorjana • Bozeman, MT

2d

About The Position

The Assistant Store Manager contributes to store performance through talent initiatives, operational execution, visual standards, and customer experience. The role is suited to someone motivated, adaptable to change, coachable, and passionate about the gorjana brand.

The position supports sales performance and KPIs, represents the brand to customers, and helps build new and repeat business through clienteling. It also supports recruiting, onboarding, and talent development; communicates initiatives and goals; and leads collaboratively to encourage accountability and trust.

The Assistant Store Manager leads by example in customer service and personal presentation, coaches the team on return policies, responds professionally and resolution-oriented to customer concerns, and helps execute brand visual standards. Operational duties include daily store operations, scheduling to business needs and budget, inventory management according to SOPs, and opening and closing duties. The role requires full-time availability that can include nights, weekends, and holidays.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work full-time hours with open availability, including nights, weekends, and holiday shifts, according to business needs.
• Organized with excellent time-management skills.
• Motivated and results-driven.
• Adaptable and able to manage change.
• Coachable and receptive to feedback.
• Passion for the gorjana brand.

Nice To Haves

• An eye for spotting and recruiting talent.

Responsibilities

• Support overall store performance and KPIs.
• Represent the brand by educating customers about its history and demonstrating knowledge of its products and industry.
• Create effective action plans to maintain or improve performance.
• Build new and repeat business through customer clienteling.
• Support recruiting, onboarding, and development of internal and external talent.
• Communicate effectively, encourage collaboration, and clearly convey new initiatives and goals.
• Lead by example in providing a strong customer experience and maintaining appropriate in-store personal presentation.
• Lead and coach the team on return policies while prioritizing the customer experience.
• Respond to customer complaints and concerns professionally and work toward resolution.
• Lead execution of brand visual standards and updates.
• Execute daily store operations in a timely and efficient manner.
• Schedule team members according to business needs and budget.
• Manage store inventory with attention to detail and organization in accordance with SOPs.
• Lead opening and closing duties.

Benefits

• Medical, vision, dental, and life insurance benefits.
• Generous employee discount and product perks program.
• 401(k) with matching program; waiting period applies.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.
• Hourly wage starting at $25–$27 per hour.
• Commission and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed