Assistant Store Manager - Mesquite

CNG Holdings, Inc.•Mesquite, TX

12d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles transactions and cash, responds to customer inquiries and complaints, and complies with applicable regulations and company procedures. The position may require travel to stores within the assigned district or neighboring districts, including overnight travel, and requires working assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation; public transportation or transportation from family or friends does not qualify under the stated policy.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain available products and services to customers based on their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; transfer cash from the safe to the drawer; and perform other cash-handling duties, including bank deposits or pick-ups as needed.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to stores within the assigned district using a personal vehicle and, as requested, travel to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.