Assistant Store Manager - Mesquite

CNG Holdings•Mesquite, TX

10d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory compliance. The position serves and educates customers about financial products and services, handles customer inquiries and transactions, and performs cash-handling and store-balancing duties. The role may require travel among stores in an assigned district and to neighboring districts, including occasional overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options suited to their needs.
Escalate unresolved customer issues to the Store Manager, District Director of Operations, or corporate office.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when assigned.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to all stores within the assigned district using a personal vehicle and, when asked, travel to neighboring districts.
Work assigned shifts as scheduled.
Perform other duties as assigned.