Chicago Assistant Store Manager

Branch•Chicago, IL

18h•$62,000 - $72,000•Onsite

About The Position

As the first Assistant Store Manager of our Chicago store, you will support the Store Manager in leading Branch’s retail business in the market. You will support the Store Manager in sales, operations, and people management, while helping us define what great retail looks like at Branch. This is an opportunity for an experienced retail leader who is energized by building from the ground up, developing high-performance teams, creating a best-in-class customer experience, and is excited about being a part of the team as we scale Branch’s retail program. This role is salaried with a compensation range of $62,000-$72,000 USD based on the candidate's experience, skills, competencies, and qualifications. As a full-time employee, you'll be eligible to participate in Branch's benefits program, which includes health and dental coverage to help with medical and dental care costs for you and your family, accrued PTO, a 401(k) to support your retirement savings, a Branch product allowance, and an employee discount on Branch product.

Requirements

You bring 2-4 years of experience managing in high-service or high-end retail, with a proven ability to deliver exceptional customer satisfaction while exceeding sales goals in premium environments.
You know what it takes to inspire a team, whether it’s guiding, mentoring, or coaching. You help your team members reach their full potential and align with the brand’s vision.
You’re an expert communicator who connects with all levels of the business, from customers to employees to senior management, ensuring clear, professional interactions across the board.
You understand what drives sales and know how to capitalize on opportunities for growth. You optimize store operations, maximize floor coverage, and lead your team to consistently exceed targets in a competitive retail landscape.
You’re passionate about delivering exceptional service and building long-lasting relationships, no interaction is deemed “too small” for high-quality service.
You’ve mastered the art of retail operations, from inventory management to visual merchandising and sales tracking, all while keeping everything running like clockwork and ensuring accuracy at every step.
With your strong problem-solving skills, you’re always ready to identify challenges and implement effective solutions, even where there is ambiguity.
You’re comfortable wearing multiple hats in a startup environment, flexing between retail management, marketing, and special projects as the business evolves and grows.
You have a genuine enthusiasm for furniture and design, bringing that passion into every customer interaction and merchandising decision on the floor.

Responsibilities

Collaborating with the Store Manager, you’ll help establish and exceed sales targets, motivating your team to deliver exceptional service and drive revenue through effective coaching and consistent follow-ups.
You’ll analyze sales reports, monitor store performance, and identify opportunities for improvement. You’ll provide actionable insights to the Store Manager on how to drive profitability and operational efficiency.
You’ll engage directly with a variety of customer types, offering personalized service that keeps them coming back.
You’ll support our B2B customers end-to-end, such as B2B appointments and tours, check-out, and ongoing relationship management, being well-versed on our B2B value proposition and product offerings.
You’ll lead, mentor, and inspire a talented team of sales associates, providing coaching and feedback to help them hit their personal and team goals while cultivating a positive, results-driven culture.
You'll act as an extension of the Store Manager, spotting opportunities for process improvement and synthesizing employee feedback. You'll help set the tone for a positive, high-performing store culture, stepping in to lead when the Store Manager isn't on the floor.
Working alongside the Store Manager and corporate team, you’ll ensure the store is impeccably designed and visually compelling, creating an inviting atmosphere that enhances the customer experience and supports the brand’s aesthetic.
You’ll partner with the Store Manager to oversee the day-to-day operations, ensuring smooth and efficient processes, from opening and closing to inventory counts, store cleanliness, and scheduling.
From stock replenishment to deliveries, you’ll ensure the store is always stocked with the right products, keeping things organized and running smoothly so the team can focus on sales.