Assistant Store Manager

CNG Holdings•Simpsonville, SC

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping ensure outstanding customer service and regulatory excellence. The position serves and educates customers about financial products and services, handles transactions and cash, responds to customer inquiries and concerns, and follows applicable regulations and company procedures. The work takes place in a call center, retail, or office environment and may involve travel to stores within an assigned district, neighboring districts, and overnight trips. The Assistant Store Manager must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to stores within the assigned district using a personal vehicle.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Perform bank deposits or bank pick-ups when required.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle, and possibly travel to neighboring districts or overnight.
Work assigned shifts as scheduled.
Perform other duties as assigned.