Assistant Store Manager

MINISO USA•Kansas City, MO

5d•$18 - $25

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. The role involves coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals. The Assistant Store Manager reports directly to the Store Manager and leads Shift Leads and Sales Associates. The role also requires the ability to travel between locations and to relocate or manage additional stores based on business needs.

Requirements

High school diploma or equivalent.
At least 1 year of retail management experience with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to relocate or manage additional stores based on business needs.
Ability to travel between locations.

Nice To Haves

Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Support the Store Manager in ensuring smooth store operations, exceptional customer service, merchandising standards, compliance with operational procedures, and sales performance.
Promote Miniso’s mission and core values.
Drive customer engagement with the membership program by promoting sign-ups and building customer loyalty.
Mentor trainee associates, help achieve sales targets, and support business growth.
Support inventory management, shipment processing, handling damages and returns, and managing supplies.
Assist with recruiting, training, staffing, and retaining store talent.
Support administrative tasks, including staff scheduling, inventory management, and compliance with company policies and handbook guidelines.
Help maintain store condition and visual merchandising standards, communicating insights and feedback to the Store Manager.
Provide constructive feedback that encourages recognition, accountability, growth, and continuous improvement.
Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
Train, motivate, and mentor the sales team and provide constructive feedback to help achieve sales targets.
Handle cash-related tasks in accordance with standard operating procedures and help maintain a clean, safe environment for associates and customers.