Assistant Store Manager

Community Choice Financial Family of Brands•Murfreesboro, TN

12d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while gaining hands-on experience in store operations. The role develops leadership through account management, customer outreach, and risk management in a performance-driven, people-first environment, with opportunities for growth and advancement. The ASM offers financial services suited to customer needs, processes and assesses risk for financial transactions, manages customer accounts and recovery, and helps maintain store security, compliance, and appearance. The position also supports and coaches Customer Service Representatives when applicable and contributes to business growth through outreach, referrals, partnerships, and community activities. This is a full-time, in-person position requiring at least 40 hours per week and regular attendance, including weekends. The stated wage is $16.00 per hour. The position is based in Murfreesboro, Tennessee.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must complete a background check; checks and results are handled in accordance with applicable law.
Ability to meet physical demands, frequently including remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required for certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Offer financial services that meet customer needs and maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the internal and external appearance and cleanliness of the store; address basic facility needs and schedule maintenance.
Work efficiently in a fast-paced, changing environment, handle multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's eleven brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with access to retailer discounts.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business casual dress code that includes jeans and sneakers.