Assistant Store Manager

Goodwill SOLAC•Torrance, CA

53d

About The Position

Assists the Store Manager with daily operations of the assigned retail store, helping ensure consistency, compliance, and achievement of sales and productivity goals. Models key performance behaviors by providing effective direction and leadership to employees and delivering outstanding service to donors and customers. The position reports to the Store Manager and is based in an assigned district. The Assistant Store Manager supports sales leadership, merchandising, production, customer service, training, and other store operations. The role may assume management responsibilities when needed or in the Store Manager’s absence. It also supports employee supervision and development, sales performance, cash handling, safety, compliance, and accurate store reporting.

Requirements

High school diploma or equivalent.
1–2 years of experience in retail, thrift, or consignment.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Mathematical skills and ability to read, write, and understand basic math.
Proficiency with MS Office, particularly Excel, and basic computer functions.
Ability to create and analyze reports, spreadsheets, and sales statistics.
Ability to understand simple and complex instructions.
Ability to handle customers effectively and work with the public; strong interpersonal and mediation skills.
Ability to meet deadlines and respond to special needs.
Knowledge of retail and supervision of others.
Strong problem-solving and multitasking skills; highly organized.
Ability to cooperate with the Manager, store personnel, direct supervisor, and Division Directors.
Ability to supervise, direct, motivate, and discipline staff as necessary.
Ability to work with minimum supervision.
Ability to use a cash register, calculator/10-key, and phones.
Good record-keeping practices and effective production methods.
Ability to complete sales reports accurately.
Ability to lift, carry, push, and pull at least 50 pounds.
Ability to write and respond to emails.
Ability to coach, train, and provide feedback to employees; assist with scheduling, directing, and evaluating staff performance.
Ability to provide professional customer service, respond to customer needs, and resolve complaints.
Ability to use sales data to identify trends and support sales, productivity, and financial goals.
Ability to support merchandising, inventory accuracy, cash handling, deposits, operational efficiency, and loss prevention.
Ability to identify and resolve issues efficiently and work under pressure.
Ability to adhere to company policies, safety procedures, operational standards, and loss prevention protocols.
Ability to communicate expectations and feedback clearly, listen actively, and collaborate with diverse staff and customers.

Responsibilities

Assist the Store Manager with daily store operations, including sales leadership, merchandising, production, customer service, and training.
Assume management responsibilities as needed and/or in the Store Manager’s absence.
Partner with the Store Manager to ensure the store’s daily sales and operational success.
Promote customer satisfaction through effective service leadership and employee training.
Train, motivate, mentor, and provide feedback to sales staff to meet or exceed sales goals.
Ensure the deposit is ready promptly for armored car pickup when the Store Manager is absent.
Assist with interviewing and training employees; planning, assigning, scheduling, and directing work; providing performance appraisal input; developing and recognizing employees; and addressing complaints and problems.
Follow up on assigned projects.
Provide corrective feedback under the Store Manager’s direction.
Operate the cash register and train staff on applicable point-of-sale functions.
Assist the Store Manager with cross-training store personnel, including new employees, in all areas of store operations.
Report safety hazards and accidents to Asset Protection immediately, and help identify and eliminate safety hazards.
Complete daily sales paperwork accurately and identify discrepancies.
Provide proactive customer service in a positive, professional, and courteous manner.
Comply with Sales Division procedures and agency policies and procedures.
Communicate courteously when answering phones, making announcements, and interacting with customers and staff.
Attend, participate in, and/or facilitate meetings as assigned.
Support visual merchandising, inventory management, loss prevention, receiving, processing, and merchandising donated goods.
Monitor sales and expenses, analyze variances, and implement corrective actions to support financial and productivity goals.
Perform other duties as assigned.