Assistant Store Manager

O'Reilly Auto Parts•Waterville, ME

1d•$15 - $20

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or when working opposing shifts and leads team members in serving retail and professional customers. The position also supports team development, hiring, merchandise and order processing, store security, and maintenance.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual candidates are encouraged to apply.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
Support hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online and inter-store orders, transfers, and distribution-center add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately, and returned merchandise is properly processed or staged.
Ensure all merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including work schedules, management approval of schedule changes, and clock-in and clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing the building and delivery vehicles, and operating security lights and alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.