Assistant Store Manager

Community Choice Financial Family of Brands•Savannah, GA

3d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services and helps run the store while developing leadership skills through account management, customer outreach, and risk management. The role focuses on customer success, store performance, compliance, and supporting the development of Customer Service Representatives. It is an in-person position with a full-time schedule of at least 40 hours per week, including weekends. The position pays $16 per hour. The company offers paid on-the-job training, professional development resources, cross-brand training, a key holder program, performance-based advancement, and educational reimbursement. Benefits include medical coverage options with telemedicine and HSA/FSA options, 401(k) and Roth 401(k) plans with company match, life and AD&D insurance, voluntary benefits, an Employee Assistance Program, retailer discounts, and paid time off starting at 12 days in the first year. Benefits are subject to plan terms, eligibility, and change. The role requires frequent standing, movement inside and outside the store, lifting or transporting up to 25 pounds, and operating mechanical controls such as a keyboard. A valid driver’s license, auto insurance, and a personal vehicle are required for workday travel; mileage is compensated.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must complete a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Offer financial services that meet customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the appearance and cleanliness of the store and arrange maintenance for basic facility needs.
Work effectively in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Access to a learning management system with professional and personal development modules.
Cross-brand training and opportunities across the company’s brands.
Key holder program designed to develop leadership and support promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discounts through a nationwide and local retailer Discount Marketplace.
Paid time off starting at 12 days in the first year.
Mileage compensation for work-related use of a personal vehicle.