Assistant Store Manager

Genuine Parts Company•Oregon City, OR

14d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager across store operations while maintaining active, customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and strengthen its position as the dominant parts supplier in the market. It provides oversight of store functions—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity. The position is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder responsibilities, including opening and closing the store. The Assistant Store Manager partners daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance. The role may have direct reports and influence over labor planning and its financial impact. It also supports administrative work, monitors store performance metrics, develops team members, and promotes safety, asset protection, operational compliance, and continuous improvement.

Requirements

High school diploma or equivalent.
Automotive after-market service industry or hobby/DIY experience, or willingness to learn about automotive products and work.
Leadership experience.
Customer-care focus and ability to build long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.

Nice To Haves

Technical or trade school coursework or completed degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Management experience in a parts store, auction, retail store, auto body/collision business, fast food, restaurant, or convenience store.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, by phone, and through external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness tasks.
Monitor core store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and develop solutions.
Provide leadership oversight, training, coaching, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination.
Set expectations, monitor outcomes, and step in to assist with store functions when needed to maintain standards and continuity.
Support talent development by coaching team members and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.