Assistant Store Manager

Tailored Brands•Tempe, AZ

11d

About The Position

The Assistant Store Manager partners with the Store Manager to support store team members in achieving sales performance expectations through active coaching, team development, and operational excellence while acting as manager on duty. The role contributes to recruiting, hiring, and training store team members to deliver an exceptional customer experience. The Assistant Store Manager helps lead store staff in meeting sales, service, and operational expectations; supports business plans and performance improvement; and assists with staffing, training, scheduling, and implementation of store programs. The role promotes an engaged, inclusive, learning-focused environment, models company values, communicates company priorities, and helps the team exceed customer expectations. The position may include the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Minimum of 2 years of retail or sales experience.
Creative, demonstrates good judgment, and is tuned into the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager to lead store staff in achieving sales, service, and operational expectations.
Support the Store Manager in setting performance expectations and ensuring team training in sales, customer service, and operations.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information to store staff.
Assist in recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Help develop game plans and follow up on execution to maximize sales and consistent performance.
Use store reports and other fact-based information to identify opportunities and recommend decisions.
Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Identify performance opportunities and help develop and manage plans to address issues.
Help ensure accurate store schedules and appropriate staffing, operational execution, and sales coverage.
Train store staff on internal operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding.
Promote an engaged and inclusive workplace where team members' opinions and contributions are valued.
Support learning and development and ensure training tools are used.
Provide motivational leadership and serve as a role model for store team members.
Help maintain a pipeline of external talent through recruitment.
Partner with the Store Manager to conduct regular store meetings and communicate company directives.
Help the team exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Collaborate with the Manager to maintain visual presentation to brand standards and execute marketing initiatives.