Assistant Store Manager

Ross Stores•Laurel, MD

13d•$19 - $30

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies regarding customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the store operation to ensure company standards and best practices are met. The role directly supervises non-exempt associates and supports store performance, staffing, payroll administration, expense control, associate development, customer service, merchandising, safety, and loss prevention. The position requires two or more years of store or assistant store manager experience in a retail environment, the ability to supervise and motivate associates, strong task prioritization and communication skills, English fluency, and basic retail math skills. The role requires evening and weekend availability and involves extensive standing, walking, and movement around the store, as well as other physical tasks. The listed base pay range is $19.49–$30.45. Benefits vary by position and location. Benefits available to all associates include various insurance and discount programs, an employee assistance program, commuter benefits, retirement and stock purchase programs, sick pay where legally required, and referral bonuses. Full-time associates are eligible for additional health, insurance, leave, vacation, and holiday benefits. Assistant Store Manager associates are also eligible for a bonus based on individual and business performance.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead assigned store areas and, when the Store Manager is absent, lead the entire store operation.
Follow company best practices and support productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluating controllable expenses and store performance, and communicating variances to the Store Manager.
Ensure associate scheduling meets business objectives and comply with applicable state, local, and federal regulations.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates; ensure compliance with personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in response to business trends.
Promote safe work behaviors, ensure associates understand emergency procedures, maintain compliance with safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders respectfully and professionally; recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach associates in providing friendly, efficient service throughout the store.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards; organize merchandise according to guidelines and move processed merchandise to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer-service presence and heightened loss prevention awareness on the sales floor; comply with the Loss Prevention Awareness Program.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Accept special assignments as directed by leadership.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time associates: Medical, Dental, and Vision Health Insurance
For eligible full-time associates: Legal Insurance
For eligible full-time associates: Vacation Buy
For eligible full-time associates: Flexible Spending Account
For eligible full-time associates: Health Savings Account
For eligible full-time associates: Life/ADD Insurance
For eligible full-time associates: Long-Term Disability
For eligible full-time associates: Enhanced Maternity and Parental Leave Benefit
For eligible full-time associates: Vacation Pay accrued at a rate of 10 days per year after eligibility commences
For eligible full-time associates: 9 Personal and Company Holidays
Bonus based on individual and business performance for eligible Assistant Store Manager associates