Assistant Store Manager

Carter's • Barboursville, WV

13d

About The Position

The Assistant Store Manager serves as a brand representative for families and supports the Store Manager in running the store. The role focuses on creating a welcoming and inclusive environment, delivering customer service and omnichannel experiences, educating customers and employees about products, and helping the store team meet business goals. Responsibilities include supporting recruitment, hiring, training, and development; analyzing business results; executing merchandising and promotions; and maintaining operational controls. The role requires a high school diploma or GED, at least one year of retail or related management experience, and availability that may include days, nights, weekends, holidays, and at least two closing shifts per week.

Requirements

• At least one year of retail or related management experience.
• High school diploma or GED.
• Effective, professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Nice To Haves

• Positive, solutions-oriented mindset.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and omnichannel experiences, and coach others to succeed.
• Analyze business performance and take action to improve results by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit programs.
• Assist the Store Manager with recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on company brands.
• Referral bonuses.
• Tuition-free opportunity to earn a GED or bachelor's degree through the Advance You program, or learn English as a second language.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development and career growth programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED