Assistant Store Manager

Extra Space Storage • Tacoma, WA

26d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure that facilities meet high cleanliness standards and deliver operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, follow a structured sales process, and manage customer accounts. This position works across multiple stores in the district as needed.

The role offers daytime hours; the office closes at 6 p.m. The listed location is closed on Sundays. Spanish bilingual ability is preferred.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED required.

Nice To Haves

• Sales experience preferred.
• College education is a plus.
• Bilingual Spanish preferred.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness at the site, including the office, storage building interiors and exteriors, and surrounding areas; tasks may include sweeping, mopping, and grounds maintenance.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours and the potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED