Assistant Store Manager

Mejuri•Brookline, MA

4d•$32 - $35•Onsite

About The Position

As an Assistant Store Manager at Mejuri, you will deliver an exceptional retail experience and support the store leadership team with day-to-day operations. Reporting to the Store Manager, you will help oversee store performance, drive sales, and ensure an excellent customer experience. You will be a source of guidance on Mejuri’s STACK approach and partner with the Store Manager on operations, inventory control, and merchandising. You will also support the team in achieving KPIs such as customer retention, conversion rates, and NPS, while helping foster an efficient, positive, high-energy work environment. The role spans customer experience and sales leadership, inventory and order fulfillment, store organization and shrink mitigation, visual merchandising and campaigns, and team onboarding, training, scheduling, performance assessment, and engagement.

Requirements

Awareness of the local market and requirements relevant to new store openings.
Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
Strong leadership skills and experience supporting, coaching, and motivating a team.
A solid understanding of excellent customer experience and how to deliver it on the sales floor.
Excellent communication skills.
Desire to work in a fast-paced, entrepreneurial environment and understand the importance of experimentation and iteration.

Nice To Haves

Leadership experience in a high-volume retail environment.
Experience opening a store from scratch in partnership with a Store Manager.
Experience working at a startup or fast-growing company.

Responsibilities

Lead by example and communicate, train, and uphold Mejuri’s Steps of Selling to validate the quality of the in-store customer experience.
Drive individual and team performance and engagement to maximize sales and achievement of KPIs.
Ensure positive customer experiences and promote services including piercing and engraving.
Partner with Operations teams to support successful monthly inventory and cycle counts, including appropriate technology and troubleshooting guidance.
Manage back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, maintaining efficient packaging and delivery standards.
Maintain organization and inventory integrity for display and sellable products, packaging, and supplies.
Use point-of-sale systems, inventory management software, and other retail technology.
Mitigate internal, external, and administrative product loss.
Identify and urgently escalate opportunities, gaps, risks, roadblocks, and inefficiencies, partnering with cross-functional teams as needed.
Uphold Mejuri’s visual presentation, cleanliness, and functionality standards.
Monitor assortment performance and determine action steps to improve sell-through.
Execute or participate in retail campaign signage and window implementation and maintenance.
Validate the condition of display forms, graphics, furniture, and decor, and notify appropriate teams about missing or damaged display tools.
Coach and inform store team members about updates to visual merchandising practices.
Validate and participate in successful onboarding of new store team members.
Validate completion of instructor-led, on-the-job, and self-study training.
As required, ensure store schedules have high-quality and accurate inputs and uphold responsible live-week management standards.
Validate regular and accurate assessment of employees against performance review criteria and KPIs.
Build healthy relationships with team members and establish a positive, engaging work environment.
Adhere to and validate employee relations policies and compliance practices.

Benefits

Comprehensive medical, dental, and mental health coverage in the US and Canada.
401(k) and commuter benefits plans in the US.
Comprehensive medical benefits in the UK, including PMI, Cashplan, and a pension program.
Paid time off, including vacation and sick days.
Four months of parental leave salary top-up at 80% and personalized return-to-work plans.
Monthly retail bonus program.
Equity program.
Regular feedback through performance reviews.
In-house retail learning program.
Product discount.