Assistant Store Manager

Natural Grocers•Gunnison, CO

About The Position

The Assistant Store Manager is the second person in charge and is responsible for the successful operation and profitability of the store. The role includes training, directing, and monitoring department staff, while supporting the Store Manager in hiring, developing, and managing store personnel. The Assistant Store Manager is expected to provide professional leadership, model excellent customer service, and remain hands-on in store operations. The position oversees customer service, store presentation, product availability and merchandising, sales and labor performance, ordering and margins, food safety, scheduling, staff training and accountability, operational paperwork, safety, and communication with store and home office teams. The schedule is based on store needs, includes evenings and weekends, and is 45 hours per week. The manager is expected to spend at least 75% of the time on the sales floor assisting customers, directing staff, and attending to departments.

Requirements

High school diploma or GED.
1–2 years of management experience in grocery and/or related retail; natural foods industry experience is a plus.
Ability to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing and obtain certifications required by state or county law.
Ability to obtain forklift certification.
Ability to maintain current food safety certifications through continuing education and register with the appropriate agency when applicable.
Sense of urgency and strong organizational skills.
Excellent customer service skills.
Ability to take direction and follow through.
Cashier training.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to meet the listed physical requirements, including lifting and carrying items up to 100 pounds with a team lift, pushing and pulling, walking, standing, reaching, bending, and other movements.
Ability to work with the listed environmental conditions, including sharp tools and equipment, dust, fumes, and congested worksites.

Nice To Haves

Experience in the natural foods industry.

Responsibilities

Greet and serve customers according to company standards for World Class customer service, and handle complaints and special orders according to company policy.
Maintain an inviting, shoppable store and ensure desired products are in stock.
Answer the phone according to company standards and spend at least 75% of the time on the sales floor assisting customers, directing staff, and attending to departments.
Train staff to provide exemplary customer service, hold staff accountable, and ensure required food safety certifications and registrations are maintained.
Help ensure the store meets or exceeds expectations for department and store sales, sales per labor hour, average ticket, customer count, produce cost of goods sold, and EBITDA.
Order products from appropriate vendors to obtain discounts and maintain margins; monitor in-stock conditions and product mix, including top sellers, slow-moving items, and new products.
Ensure perishables are rotated and stocked and markdowns are managed according to company standards.
Assist the Store Manager with hiring, training, managing, evaluating, and developing store personnel; assign tasks and address performance or disciplinary issues in a timely manner with Human Resources as appropriate.
Prepare accurate master and daily schedules, post schedules promptly, assign daily tasks, and coordinate staff sharing and cross-training with department managers.
Train and monitor staff to assist customers throughout the store, build product knowledge, and use store resources to answer customer questions, including questions involving Structure/Function statements or statements of nutritional support.
Assist with staff performance evaluations and wage increases when appropriate; interview and hire for store needs with input from department managers.
Maintain clear communication with store staff, help conduct monthly staff meetings, and post company information and announcements.
Ensure safety guidelines are followed and Ulti-time edits are completed promptly.
Complete operational responsibilities, including daily schedules, checklists, opening and closing; complete store paperwork and reports, including the Monthly Manager's Report; and accurately complete the DSR and Manager's Cash.
Respond to department manager calls while on duty and assist with lunch and break coverage.
Occasionally manage disruptions such as loitering, solicitation, severe weather, or bathroom misuse.
Work a schedule based on store needs, including evenings and weekends, for 45 hours per week.
Support and follow home office decisions and communications, complete assigned work, and remain flexible as work demands change.
Perform hands-on work and other tasks assigned by a manager to help the company succeed.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401(k)) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.