Assistant Store Manager

Ross Dress for Less•Calhoun, GA

7d•Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies related to customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the store operation to ensure company standards and best practices are met. The role oversees non-exempt associates and supports store performance, staffing, payroll administration, expense control, safety, customer service, merchandising, and loss prevention.

Requirements

At least two years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to occasionally push, pull, and lift more than 25 pounds; regularly bend, squat, kneel, climb, carry, reach, and stoop; and spend up to 100% of working time standing, walking, and moving around the store.
Ability to use store equipment, including PDTs, registers, and PCs, as required, and janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity while working.
Assist in analyzing store reports, evaluate controllable expenses and store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and comply with applicable regulations.
Accept special assignments from leadership.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates; ensure compliance with personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and manage payroll hours in response to business trends.
Promote safe work practices, ensure associates understand emergency procedures, maintain compliance with safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and other leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service throughout the store.
Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
Keep the store clean, neat, and easy to shop, maintaining housekeeping standards with maintenance personnel and associates.
Ensure merchandise recovery, sizing, markdowns, presentation, and organization meet company standards and guidelines.
Manage merchandise processing to the sales floor within expected company timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, payment information, cash, and merchandise.
Maintain loss prevention awareness, customer service presence, and customer and associate engagement on the sales floor.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt associates.