Assistant Store Manager

Lucchese Bootmaker•Houston, TX

13d

About The Position

The Assistant Store Manager drives success in store operations, consumer experience, and visual merchandising. As a brand ambassador, this role supports the Store Manager by executing strategic initiatives tailored to store volume and customer needs, upholding standards, and delivering exceptional customer experiences. The role may focus on low-volume operations and consumer experience, mid-high-volume consumer experience, mid-high-volume operations, or high-volume visual merchandising. The Assistant Store Manager mentors and develops team members, oversees relevant operational and customer-facing activities, and monitors performance indicators to drive results through goal setting, coaching, and actionable feedback. The position also serves as Manager on Duty during shifts, ensuring smooth operations and superior customer experiences.

Requirements

High school diploma or equivalent required.
At least three years of retail management experience.
Specialized experience in operations, consumer engagement, or visual merchandising.
Leadership and team development skills in diverse retail settings.
Demonstrated ability to meet or exceed sales and performance targets.
Strong organizational and operational management skills.
Excellent verbal and written communication skills.
Proficiency with POS systems and Microsoft Office Suite.
Ability to adapt to fast-paced environments and shifting priorities.
Availability to work evenings, weekends, and holidays as required.
Ability to move around the sales floor and stockroom, lift up to 50 pounds, climb stairs or ladders, and stand, bend, and squat for extended periods.

Nice To Haves

College degree preferred.

Responsibilities

Mentor and develop team members, fostering excellence, collaboration, and accountability.
Oversee inventory control, loss prevention, and operational efficiency according to the store's volume and needs.
Proactively engage customers and provide tailored solutions to enhance customer satisfaction.
Create and maintain visual displays in line with brand standards; implement seasonal product launches and update displays and windows as needed.
Monitor KPIs and drive performance through goal setting, coaching, and actionable feedback.
Optimize workflows and customer interactions, manage back-of-house inventory processing and stockroom organization, and engage with the local community to support sales growth, where applicable.
Lead front-of-house operations and customer engagement strategies, implement B.U.I.L.D. sales training, develop location-specific events, and monitor inventory availability, where applicable.
Oversee back-of-house productivity, merchandise receiving, tagging, organization, inventory management, loss-prevention and accounting compliance, audits, maintenance, and supply needs within budget, where applicable.
Provide in-the-moment training on brand standards and visual display techniques, where applicable.
Inspire and guide the team to achieve sales goals through targeted coaching and development.
Maintain store standards and ensure merchandise is properly displayed, tagged, and organized.
Collaborate on planning and executing in-store events to increase customer engagement.
Act as Manager on Duty during shifts to ensure smooth operations and superior customer experiences.
Provide constructive feedback and hands-on training to develop team capabilities.
Conduct monthly loss prevention audits in the low-volume operations and consumer experience specialty area.
Track sales and KPI achievement, team engagement and development, inventory accuracy, loss prevention results, customer satisfaction, and brand loyalty metrics.